Here’s why I am leaving you.
Last Saturday, I started moving from old house to new house. I called Comcast customer service to schedule a transfer of service from old house to new house. I was given a time window of 3:00 pm to 5:00 pm. By 5:30 pm on Saturday, after waiting at my new house since 3:00 pm, your local technician/installer had not showed. I called Comcast: “Oh, sorry, he’s a little delayed but will be there shortly.”
Long story short, technician never showed up on Saturday. Called Comcast again: “Oh, sorry, someone from Dispatch will contact you by 7:00 pm to reschedule.”
Nobody from Comcast called me to reschedule. I had to call Comcast early Sunday to reschedule. Spoke to nice rep named Joanne: “Oh, sorry, but we don’t do installs on Sunday. Soonest would be Monday from 1:00 pm to 5:00 pm.”
Me: “No can do, I’ll be at work. My wife can be home by around 3:30 pm.
Joanne: “Okay, I’ll put in a note that even though the time window is 1:00 to 5:00 pm, the tech should come around after 3:30 pm.”
Monday, my phone rings at 1:30 pm: “Hello, this Comcast, the technician is at your house waiting for you.”
Me (incredulous): “But I specifically told Comcast yesterday that no one can be at my house until 3:30 pm.”
Rep from local Comcast installer: “Dunno.”
Me: “Fine, I’ll leave work just to meet the tech at my house.”
Local installer: “Okay, the tech says that he will wait for you.”
Me, driving like a madman to meet the tech at my house. Get there, nobody is there. Me, calling local installer’s office: “Your tech isn’t here waiting for me.”
Local installer: “Oh, he just went to get some lunch, he’ll be back in 20-30 minutes.”
Me: “So…you call me, tell me the tech is at my house two hours earlier than he was supposed to be there, I leave work just to meet the tech at my house, whereupon I find that he’s just left my house to grab some lunch.”
Me, furious: “Please write this down in your notes so that Comcast can read them. Comcast, I am done with you. You have screwed up this supposedly simple installation at every step of the way, in every way imaginable. I will have nothing more to do with you. Today, I cancel my Comcast account forever.”
Me, now calling AT&T U-Verse.
And that’s why I’m leaving you, Comcast.